PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws, and is the property of Keytrak Lock and Safe Company. The collective work includes works that are licensed to Keytrak Lock and Safe. Copyright 2011, Keytrak Lock and Safe ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Keytrak Lock and Safe or purchasing Keytrak Lock and Safe products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Keytrak Lock and Safe or to purchase Keytrak Lock and Safe products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Keytrak Lock and Safe. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Keytrak Lock and Safe used in the site are trademarks or registered trademarks of Keytrak Lock and Safe. 

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Keytrak Lock and Safe disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Keytrak Lock and Safe does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Keytrak Lock and Safe does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Keytrak Lock and Safe shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Keytrak Lock and Safe has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Keytrak Lock and Safe product is mistakenly listed at an incorrect price, Keytrak Lock and Safe reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Keytrak Lock and Safe reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Keytrak Lock and Safe shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Keytrak Lock and Safe without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Keytrak Lock and Safe may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Lock and Safe Shop.

Your use of this site shall be governed in all respects by the laws of the United Kingdom of Great Britain, without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Keytrak Lock and Safe products) shall be in the courts located in the United Kingdom of Great Britain. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Keytrak Lock and Safe products) must be commenced within one (1) year after the claim or cause of action arises. Keytrak Lock and Safe's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Keytrak Lock and Safe may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Keytrak Lock and Safe or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Keytrak Lock and Safe does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Keytrak Lock and Safe is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Keytrak Lock and Safe reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Keytrak Lock and Safe in its sole discretion.

You agree to indemnify, defend, and hold harmless Keytrak Lock and Safe, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.
All images are for illustration purposes only and are subject to change by the manufacturers at any time, we endeavour to keep these up to date but sometimes there can be slight differences in the actual product delivered.
Aborted Delivery
We regret that in the event of an aborted delivery an additional 30% of the purchase price will be charged to your account. An aborted delivery is generally caused by incorrect delivery instructions such as:
  • Inaccessible doorways and/or corridors
  • More steps/stairs than expected or lifts that are out of service/unavailable for use
Providing we have all of the correct information we should always be able to avoid an aborted delivery, however it is the responsibility of the customer to advise us in advance of anything they may deem to be a problem, using the guidelines listed above. If you have any concerns regarding the delivery of any product on our website please contact us by email or telephone 0151 495 5740, so that we can provide the best advice possible and avoid any unnecessary charges being incurred. 
Unwanted Goods
Under the Distance Selling Regulations you have 14 working days, commencing on the day after you receive the goods, in which you can cancel your order for a full refund. You must do this in writing, fax or email, a phone call is not sufficient. You are required to return the goods to us and at your own expense. You are required to take reasonable care of the goods and return them together with any original packaging. Certain items may not be returned for a refund because these fall under the category of customised orders, for example anything made specifically to order. This includes items that come under any of the following descriptions; keyed alike, handed, master keyed, available in multiple finishes and sizes, part of the ASSA ABLOY product range or part of the Bulldog Secure Product range.
Customers where possible should always use a courier company to return unwanted goods. Customers returning goods themselves should be prepared to deliver them to a 1st floor office from a local car park. For heavier items we are unable to offer assistance on the grounds of health and safety.
Businesses may be charged a 30% restocking fee on all items returned during/ after the 14 day period. Items must be returned  in orignal packaging.
General Delivery Notes
Last Dispatch is at 4PM. Any orders placed after 3PM may not leave until the following day.
Special Orders: Orders of extra keys, master keyed locks, or keyed alike locks have to be processed through the workshop. This means that it may be 3-5 days before the items are dispatched. If you pay for Next Day Delivery, this is only the service that we will use, it does not guarantee that the items will arrive with you on that day.
Any dispatch dates are given in good faith.

We reserve the right to wait 30 days before considering an item lost in the post.
The returns policy for faulty/damaged goods offered by Keytrak Lock and Safe does not cover cosmetic faults such as scratches or damage to trim or associated marks caused by normal use of the product. The warranty is also void if the manufacturer's instructions have not been followed or if the product has been subject to misuse, modification, careless use or excess force.

In the event that our chosen delivery company cannot deliver and the product is returned to ourselves we reserve the right to cover the fees levied on us by our courier for these shipments.
COVID-19 Update: Our couriers are experiencing issues with increased demand and have stated that Next Day Deliveries may take 48 hours or more. Please contact the sales team to obtain tracking information for your order.